Cancellation/Refund policy

When purchasing classes, you agree to these terms and conditions regarding cancellation and refund policies as they are stated in the following descriptions.

Single Class Purchases

PRACTICE/ SINGLE CLASS exp 30 days

 

Non-transferable and non-refundable. No extensions are available for these classes.

Cancellations must be done at least 3 hours prior to scheduled class. If you fail to do so, that class will then be considered lost. It will not be refunded, transferred or rescheduled. If class IS canceled before the 3-hour time frame, this class can be re-scheduled for another day within the 30-day expiration date.

INTRO rates

Introductory purchases exp. 30 days

 

Non-transferable and non-refundable. No extensions are available for these classes.

Cancellations must be done at least 3 hours prior to scheduled class. If you fail to do so, that class will then be considered lost. It will not be refunded, transferred or rescheduled. If class IS canceled before the 3-hour time frame, this class can be re-scheduled for another day within the 30-day expiration date.

Packages

Non-transferable and non-refundable. Extensions to these may be offered with proper documentation, at the discretion of the management team.

Cancellations must be done at least 3 hours prior to scheduled class. If you fail to do so, that class will then be considered lost. It will not be refunded, transferred or rescheduled. If class IS canceled before the 3-hour time frame, this class can be re-scheduled for another day within the applicable expiration date. 

-5 practice = 30 day expiry

-5 class = 60 day expiry

-10 class = 90 day expiry

-20 class = 180 day expiry
 

Workshops

Workshops are non-refundable and non-transferable. 24-hour notice is required for cancellation i order to receive 50% back.

Private Lessons and Parties

Private lessons require a 50% non-refundable deposit This is not transferable to any other class, class package or person.

Private lessons and parties must have a minimum of 24 hours notice to cancel. 50% deposit will not be refunded or transferred in any way. If it is before the 24-hour minimum, that class can be re-scheduled. No transfers or refunds are available.

No drugs or alcohol on premises.
 

Contracts

Unlimited Contracts are non-transferable and require minimum 30-days notice to cancel. Access to classes will end at time of cancellation. Holds may be offered on a case by case basis at the discretion of the management team, and with proper documentation (excluding the 1 month AND 1 year which are both final sale).

These Contracts do not count towards workshops or special events. 

It is asked that the same 3-hour time window for cancellation/re-booking is adhered to. This allows other clients the opportunity to sign up for classes if you are unable to attend.

12-month VIP falls under the same guidelines but DOES offer a discount on workshops. This is the only exception.

$60 fee will be applied to account that request to break their contract before the contract end date.

BAD WEATHER CONDITIONS

  • In the case that weather conditions are unsafe for staff and or clients to travel to the studio, management will cancel classes for that schedule day at or before but no later than 3 hours before the first scheduled class for that day. All scheduled clients will receive cancellation notifications to their personal emails, putting that booked class back into their account to be re-booked for another date within their expiry date, based on item purchased.

  • A social media post will be made at or before but no later than the 3 hours before the first scheduled class for that day.

  • If you have not received a cancellation notification and there have not been any social media posts regarding the studio closing, this means the studio is NOT closing and classes will run as scheduled.

  • If classes are running as scheduled but you do not feel you can make it to class, you must adhere to the cancellation policy that covers your purchased class in order to re-book for another day.

  • If conditions occur that result in the best decision for staff and clients, is to close the studio due to weather, power outage, shortage of staff, emergency, etc., all affected classes will be asked to contact owner/management team to rectify the lost class due to circumstances. 

Class Size Requirements

PR Pole Fit runs all classes with 2 students per pole. This offers opportunity to step back and observe what the instructor is teaching in more detail, offers opportunity for more team building and peer encouragement, as well as offering proper rest between skill attempts or rest between choreo class run throughs. 

There is a minimum of 4 scheduled clients registered for a class for it to run. If numbers are less than 4 at the 3-hour mark prior to class start time, the class will be canceled and the class will be put back into the client's account to re-schedule within their expiry time of purchase.

Late Cancel & No Shows

Unlimited membership clients (1,3 6,9,12 & year memberships) = A $20 charge will be applied to clients' accounts that are a NO SHOW or late cancel for class.

Class package clients ( 1 drop in, 5, 10, 20 class packages) = NO fee is applied, however, the scheduled class will not be available for re booking. The class that was a no show or late cancel will be considered lost and will not be put back into the clients account.

Late cancel is any client wanting to cancel their class with less than 3 hours notice to the studio.

If you are a no show or late cancel for 2 or more classes in a row, all pre bookings will be canceled allowing you the opportunity to re schedule for days and times that better suit your schedule.

LIVE STREAM CLASSES

Single class

30 day exp., final sale, no refunds, no transfers.

Good for any LIVE STREAM class currently running on the schedule. Cancellations must be done at least 3 hours prior to scheduled class. If you fail to do so that class will then be considered lost. It will not be refunded, transferred or rescheduled. If class IS canceled before the 3-hour time frame, this class can be re-scheduled for another day within the 30-day expiration date. If in studio class is cancelled, the online class will also be cancelled and your credits returned back into your account to re-book later.

5 class pass

30-day exp., final sale, no refunds or exchanges, no transfers, holds or extensions. Valid LIVE STREAM classes currently running on the schedule.

Cancellations must be done at least 3 hours prior to scheduled class. If you fail to do so, that class will then be considered lost. It will not be refunded, transferred, or rescheduled. If class IS canceled before the 3-hour time frame, this class can be re-scheduled for another day within the applicable expiration date.

If in studio class is cancelled, the online class will also be cancelled and your credits returned into your account to re-book later.

10 class pass

60 day exp. final sale, no refunds or exchanges, no transfers, holds or extensions. Valid LIVE STREAM classes currently running on the schedule.

Cancellations must be done at least 3 hours prior to scheduled class. If you fail to do so that class will then be considered lost. It will not be refunded, transferred or rescheduled. If class IS canceled before the 3-hour time frame, this class can be re-scheduled for another day within the applicable expiration date.

If in studio class is cancelled, the online class will also be cancelled and your credits returned back into your account to re-book later.

Unlimited 1 month Contract

30 day exp., final sale, no refunds. no transfers

Good for any LIVE STREAM class currently running on the schedule. Cancellations must be done at least 3 hours prior to scheduled class. If you fail to do so, that class will then be considered lost. It will not be refunded, transferred or rescheduled. If class IS canceled before the 3-hour time frame, this class can be re-scheduled for another day within the 30-day expiration date. If in studio class is cancelled, the online class will also be cancelled and your credits returned back into your account to re-book later.

9 month Autopay Unlimited Membership

Unlimited Contracts are non-transferable and require minimum 30-days notice to cancel. Access to classes will end at time of cancellation. Holds may be offered on a case by case basis at the discretion of the management team, and with proper documentation 

Good for any LIVE STREAM class currently running on the schedule. Cancellations must be done at least 3 hours prior to scheduled class.

$50 fee will be applied to account that request to break their contract before the contract end date.