Cancellation/Refund policy

When purchasing classes, you agree to these terms and conditions regarding cancellation and refund policies as they are stated in the following descriptions.

Single Class Purchases

PRACTICE, INTRO CLASS, DROP IN CLASS exp 30 days


Non-transferable and non-refundable. No extensions are available for these classes.

Cancellations must be done at least 3 hours prior to scheduled class. If you fail to do so that class will then be considered lost. It will not be refunded, transferred or rescheduled. If class IS canceled before the 3-hour time frame this class can be re-scheduled for another day within the 30-day expiration date.

Bundles

Non-transferable and non-refundable. Extensions to these may be offered with proper documentation, to the discretion of the management team.

Cancellations must be done at least 3 hours prior to scheduled class. If you fail to do so that class will then be considered lost. It will not be refunded, transferred or rescheduled. If class IS canceled before the 3-hour time frame this class can be re-scheduled for another day within the applicable expiration date. 

-5 practice = 30 day expiry

-5 class = 60 day expiry

-10 class = 90 day expiry

-20 class = 180 day expiry

Workshops

Workshops are non-refundable and non-transferable. 24-hour notice is required for cancellation to receive 50% back.

Private Lessons and Parties

Private lessons require 50% non-refundable deposit, this is not transferable to any other class or class package or person.

Private lessons and parties must have a minimum of 24 hours notice to cancel. 50% deposit will not be refunded or transferred in any way. If it is before the 24-hour minimum that class can be re-scheduled. No transfers or refunds are available.

no drugs or alcohol on premises.

Memberships

Unlimited memberships are non transferable and require min 30 day notice to cancel. Access to classes will end at time of cancellation. Holds may be offered on a case to case basis to the discretion of the management team, and with proper documentation (excluding the 1 month AND 1 year which are both final sale)
These memberships do not count towards workshops or special events. 
It is asked that the same 3 hour time window for cancellations/re-booking is adhered to, this allows other clients the opportunity to sign up for classes if you are unable to attend.

BAD WEATHER CONDITIONS

  • In the case that weather conditions are unsafe for staff and or clients to travel to the studio, management will cancel classes for that schedule day at or before but no later then 3 hours before the first scheduled class for that day. All scheduled clients will receive cancellation notification to their personal emails, putting that booked class back into their account to be re booked for another date within there expiry date, based on item purchased.

  • A social media post will be made at or before but no later then the 3 hours before the first scheduled class for that day.

  • If you have not received a cancellation notification, and there have not been any social media posts regarding the studio closing,  this means the studio is NOT closing and classes will run as scheduled.

  • If classes are running as scheduled but you do not feel you can make it to class, you must adhere to the cancellation policy that covers your purchased class in order to re book for another day.

  • If conditions occur that result in the best decision, for staff and clients, is to close the studio due to weather, power outage, shortage of staff, emergency etc. all effected classes will be asked to contact owner/management team to rectify the lost class due to circumstances. 

Class Size Requirements

There is a minimum of 4 scheduled clients registered for a class for it to run. If numbers are less then 4 at the 3 hour mark prior to class start time the class will be canceled, and the class will be put back into the clients account to re schedule within there expiry time of purchase.

Late Cancel & No Shows

A $20 charge will be applied to clients accounts that are a NO SHOW or late cancel for class. late cancel is any client wanting to cancel their class with less than 3 hours notice to the studio.

ONLINE CLASSES

Single class

30 day exp. final sale, no refunds. no transfers

good for any ONLINE ONLY class currently running on the schedule. Cancellations must be done at least 3 hours prior to scheduled class. If you fail to do so that class will then be considered lost. It will not be refunded, transferred, or rescheduled. If class IS canceled before the 6-hour time frame this class can be re-scheduled for another day within the 30-day expiration date. If in studio class is cancelled the online class will also be cancelled and your credits returned back into your account to re book later.

5 class pass

30-day exp. final sale, no refunds or exchanges, no transfers, holds or extensions. Valid ONLY ONLINE classes currently running on the schedule.

Cancellations must be done at least 3 hours prior to scheduled class. If you fail to do so that class will then be considered lost. It will not be refunded, transferred, or rescheduled. If class IS canceled before the 3-hour time frame this class can be re-scheduled for another day within the applicable expiration date.

If in studio class is cancelled the online class will also be cancelled and your credits returned into your account to re book later.

10 class pass

60 day exp. final sale, no refunds or exchanges, no transfers, holds or extensions. Valid ONLY ONLINE classes currently running on the schedule.

Cancellations must be done at least 3 hours prior to scheduled class. If you fail to do so that class will then be considered lost. It will not be refunded, transferred or rescheduled. If class IS canceled before the 3-hour time frame this class can be re-scheduled for another day within the applicable expiration date.

If in studio class is cancelled the online class will also be cancelled and your credits returned back into your account to re book later.

Unlimited 1 month membership

30 day exp. final sale, no refunds. no transfers

good for any ONLINE ONLY class currently running on the schedule. Cancellations must be done at least 3 hours prior to scheduled class. If you fail to do so that class will then be considered lost. It will not be refunded, transferred, or rescheduled. If class IS canceled before the 6-hour time frame this class can be re-scheduled for another day within the 30-day expiration date. If in studio class is cancelled the online class will also be cancelled and your credits returned back into your account to re book later.

See price list for class, bundle and membership prices. please contact for private parties, studio rental and events.